MANAGED IT SERVICES
UNIQUE VALUE PROPOSITION
No IT department? No problem! VIZTRANIX is the go-to choice for businesses without an IT department or needing extra IT support. Thanks to our pragmatic Outsourcing approach, you can rely on us to deliver tailored solutions that fit your business needs ideally. By partnering with us, experience a headache-free Technology Environment as we optimize your business efficiency by cutting capital expenditures and uncovering hidden risks.
With VIZTRANIX by your side, you can confidently navigate the complex world of technology and concentrate on what matters most – the success of your business.
Tailored Solutions
We provide customized managed IT services catering to your business needs, allowing you to focus on core operations.
Transparent Service Level Agreements
We establish trust by providing transparent SLAs that clarify the scope of services, response times, and resolution expectations, letting customers know what to anticipate.
Cost-Effectiveness
Maintaining an in-house team of IT specialists with diverse skills can be costly. Outsourcing to our managed IT service with a pool of experts allows you to access top-tier skills without the high costs associated with hiring and retaining a large in-house team.
SERVICE AREA DETAILS
We approach each client as a unique partner. It is our goal to become an extension of your business. We invest significant time and energy into understanding your business and the mission-critical outcomes you require from your IT system. We not only conduct detailed audits to determine the necessary level of service and how it relates to the size, scope of work as well as the industry in which you are operating, but we also work tirelessly to get into the heart of your business to become your virtual Chief Technology Officer.
Once we are satisfied that we have the correct depth of understanding of your organisation, we recommend a total solution from which you can select the services you require or wish to leave out – the latter obviously based on an acceptable level of risk – as advised. Once you have done this, Service Level Agreements (SLAs) are drawn up, including monthly reporting and ongoing business reviews. Transparency and accountability form the backbone of our SLAs, which drive our customer relationships.
○ Fixed price per month
○ Proactive Support
○ Unlimited Support for Incidents (with some exclusions)
○ SLA Guaranteed Response times
○ Monthly Reviews
○ Monthly Metrics (Performance and Security)
○ Other services can be bundled in (Cloud service, backup etc..)
The advantages of Proactive Managed Service are numerous:
○ Maximum uptime
○ Maximum resiliency
○ Rapid resolution of IT issues when they occur
○ Better reporting, budgeting and forecasting
Talk to us about the right solutions and support for your business to give it a competitive edge.
Resident Engineer | 8 hours per month | 4 hours per month | Customizable
○ End User Help Desk
○ Hardware Support & Repairs
○ Software Support & Upgrades
○ OS Deployment & Configurations
○ Printer and WiFi Management
○ Multi-Vendor Antivirus Management
○ Holistic Security
○ Email Management services
○ Policy Management (Computer & Patches)
○ Hardware & Software Audits
○ Performance Reports
If your business has between 10 and 150 users, VIZTRANIX can offer proactive, cost-effective desktop support that maximises uptime on your essential end-user devices.
Our support experts are always there to assist you with our array of support services.
○ Per-hour pricing
○ Reactive Support
