services

We approach each client as a unique partner. It is our goal to become an extension of your business. We invest a significant amount of time and energy into understanding your business and the mission critical outcomes you require from your IT system. We not only conduct detailed audits to determine the level of service required and how it relates to the size; scope of work as well as the industry in which you are operating, but we also work tirelessly to get into the heart of your business with the aim of becoming your virtual Chief Information Officer.

When we are satisfied that we have the correct depth of understanding of your organisation, we then recommend a total solution from which you can select the services you require or wish to leave out – the latter obviously based on an acceptable level of risk – as advised by us. Once you have done this; Service Level Agreements (SLAs) are drawn up, these include: monthly reporting and ongoing business reviews. Transparency and accountability form the backbone of our SLAs which in turn drive our customer relationships.

• Fixed price per month (usually based on the number of devices)
• Support is usually unlimited (with some exclusions)
    • Other services can be bundled in (Cloud service, backup etc..)
• Proactive service, includes maintenance services. (actively looking after customer network, backup, updates etc.. )


We offers custom designed Service Level Agreements for business who have 20 – 100 users on their network. Our Staff are co-skilled in Windows and Mac and therefore can support networks with different platforms.


Unlimited Support for Incidents

Resident Engineer | 8 hours per month | 4 hours per month | Customizable

• End User Help Desk
• Holistic Hardware Support & Maintenance
• Software Support & Upgrades
• Holistic Security
• Multi-Vendor Antivirus Management
• Email Management services
• Policy Management (Computer & Patches)
• Hardware & Software Audits
• Performance & Preventative Maintenance Reports

Open to Support any additional Options & Features as required.

If your business has between 10 and 150 users, LanDynamix can offer proactive, cost-effective desktop support that maximises uptime on your essential end-user devices. This is a fully managed service based on a per-device charge: one fixed monthly price for total peace of mind — no additional bills; no hidden costs – guaranteed.

Why choose VIZTRANIX

• Peace of Mind: You can relax in the knowledge that our IT experts are working on your desktops and making sure things are running smoothly on an ongoing basis
• Cost Savings: By avoiding issues and speeding up recovery we will reduce your TCO and increase revenue per employee.
• Increased Productivity: By avoiding the preventable issues and fixing issues faster, your employees will no longer be able to blame IT for time being wasted.
• Issue Avoidance: By monitoring your desktops and performing routine maintenance regularly , we can ensure that issues are identified and avoided wherever possible.

Access to Service Desk (Via Email and Phone)
SLA Guaranteed Response times

Our support experts are always there to assist you with our array of support services.

• Per hour pricing
• Reactive Support

Reactive support results in unpredictable outages, IT expenses and increased management effort.

IT providers who support IT systems on an adhoc basis are not incentivised to resolve issues as quickly as possible and they bill for every hour they are onsite resolving issues. In essence the customer ends up paying for downtime.